The ability to understand your customers is at the heart of the Connex One platform. Thanks to the easy to use agent portal, you can now successfully engage with your customers better than you ever could before.
- Get higher live call connect success rates than ever before
- Contact your customers on their preferred channel - truly omni!
- Enhance your customer's experience with 'best time to interact' feature
Since we moved onto the Connex platform the customers seem happier with our communication. The system allows me to ask customers what their preferred contact method is and at which time I should contact them. I wouldn't want to work on any other system.